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Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
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GE0-806 Exam Questions Total Q&A: 85 Questions and Answers
Last Update: 03-31,2015

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Exam Code: GE0-803
Exam Name: Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP)
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GE0-803 Real Dumps Total Q&A: 122 Questions and Answers
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NO.1 In order to successfully create and process a schedule which of the following applications are
required to run?
Choose 2 answers
A. WFM Configuration Utility
B. WFM for Supervisors
C. WFM Daemon
D. WFM Builder
E. Universal Routing Server
Answer: A,D

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NO.2 In the WFM Web Supervisor, what must be used to accommodate building schedules for longer
than 6 weeks?
A. Set the end date to the date you desire that is 6 weeks or higher from the start date
B. Set the extended end date to a date you desire that is 6 weeks or higher from the start date
C. In One WFM Server application object, set the option "Schedule Duration" to a value greater than
6
D. One cannot build schedules greater than 6 weeks in length
Answer: C

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NO.3 What does "in Review" signify when performing Agent trading?
A. The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.
B. The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to
responding.
C. Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the
Supervisor.
D. This is during a community proposal when an Agent issues a proposal and is waiting for any other
Agent to respond.
Answer: A

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NO.4 At what point can an Agent see his own schedule through WFM web Agent?
A. Once the schedule is published
B. Once the configuration, policy and Calendar are configured
C. Once the forecast is published and the Agent runs the Scheduler
D. Once the Supervisor runs the scheduler
Answer: A

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Reference:
http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

NO.5 Which WFM Server can be set up to act as a Locator?
A. WFM Server
B. Only the Primary WFM server
C. Only the Master WFM server
D. Only the Back up WFM Server
Answer: D

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NO.6 Which of the following WFM reports is designed to show the total amount of time an agent,
team or site has spent in various states?
A. Schedule States Report
B. Activity weekly Schedule Report
C. Schedule Summary Report
D. Schedule State Totals Report
Answer: B

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NO.7 Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-
mail notifications to agents and supervisors?
A. WFM SMTPServer
B. WFM MailServer
C. WFM Builder
D. WFM Daemon
Answer: C

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Reference:
http://docs.genesys.com/Documentation/WM/latest/Admin/Components

NO.8 Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the
following?
Choose 2 answers
A. WFM web for Supervisors
B. WFM Web for Agents
C. WFM Configuration utility
D. WFM Database
Answer: B,D

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